ShippingPolicy

Overview

We appreciate your purchase from Luckysmell.com where the cutest surprise Mystery Bag awaits you! This section contains all the necessary information about our shipping process. Please read carefully before placing your order.

1.Shipping Rates
Free door to door shipping

2.Processing Time
Confirmed orders are typically processed for shipping within 3 - 7 days. You will receive a shipping notification via email once your order is ready to be dispatched.

3.Delivery Time
Under normal customs clearance, most of our packages are delivered within 7 - 15 days, with the majority arriving around 10 days since shipped out. Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.

5.Split Shipments
We may split your order into multiple shipments due to size or quantity. If this happens, you will see multiple tracking numbers in the tracking email.

6.Duplicate Item Issue
If duplicate items are received from the blind scoop purchase link, this falls within the scope of normal random shipping and cannot be addressed through after-sales support for exchanges or refunds.

7.Order Cancellation
When you place an order, we aim to send your package as soon as we can to make sure it reaches you on time. This means there’s a very small window when you’re able to cancel. Orders can only be canceled before shipping. Once a package has been dispatched, orders cannot be changed or canceled.

8.Order Address Modification
We do not accept any changes to delivery addresses once a package has been dispatched.

9. Damaged or Missing Items
If your order arrives damaged or incomplete:

Contact us within 7 days of delivery
Provide your order number and photo/video evidence

We will review the issue and provide a solution.

10. Question?
For any shipping-related questions, please contact us through your official store communication channel.