1. Packaging & Pre-Order Reminder

Every Mystery Box from Luckysmell.com receives careful hand packing filled with love and surprises while the finality of purchases is maintained because each box contains mystery items. Review our complete policy before completing your order.

2. No Returns & Refunds for Personal Preference Issues

Our policy does not allow returns or refunds when customers receive items or colors that do not match their expectations. We do not accept returns for items that do not meet customers’ personal preferences. Customers must cover return shipping and related costs when their return receives approval.

3. Lost or Stolen Packages

Our responsibility ends for packages once the carrier marks them as delivered. In the event that your USPS tracking indicates “delivered” but the package hasn’t arrived, reach out to USPS directly for help. We will reach out to you to arrange re-shipment once your package is returned to our facility. Should you remain inaccessible after a reasonable period of time we will process a refund that does not cover shipping costs.

4. Shipping Address Accuracy Requirement

Customers must ensure their shipping address is complete and correct. Contact us immediately to fix an incorrect shipping address before we dispatch your order. Our company will not be responsible for packages that cannot be delivered due to incorrect or incomplete address information provided by the customer.

5. Eligible Scenarios for Returns

Returns will only be processed in the situations listed below: Goods with damage or manufacturing flaws.

6. Eligible Scenarios for Refund or Exchange Application

You are eligible to apply for a refund or exchange in the following cases:

(1) Your order arrives with visible damage

(2) The product has functional defects

(3) We shipped an incorrect item to you

7. Official Return Rules

  • Get in touch with our support within 7 days after delivery
  • Products must remain unopened, unused and kept in their original packaging
  • Valid purchase documentation is required
  • Submit clear photos or videos showing the product problem

8. Refund Process Details

Upon receipt and inspection of your returned package:

(1) You’ll get an update on whether your return is authorized or declined.

(2) Authorized refunds will revert to your initial payment channel.

(3) Processing duration: 3–7 working days, subject to variations from different payment vendors.

9. Exchange Policy

  • We prioritize product replacements over refunds for damaged shipments, faulty goods and mismatched delivered items.
  • Exchanges can only be fulfilled if the requested product is in stock.

10. Shipping Fee Responsibility for Returns

You will need to pay for return shipping unless your product arrives defective or you received the wrong item.

11. Customer Support Contact

Should you have inquiries about returns and refunds, kindly reach out via the official messaging channel of our store.

12. Order Cancellation

Orders can be canceled within 12 hours of placement.

After this period, orders may already be processed and cannot be canceled.