✅ How to Complete Your Order Correctly?
  1. Please provide your phone number when placing the order and make sure your email address is correct to help us contact you quickly if there are any issues with your order.
  2. Also, please double-check that your shipping address is accurate. If it’s in a building, be sure to include the floor and room (or apartment) number, because some local couriers might not be able to find your address if it isn’t clear, or may even refuse delivery if the address isn’t specific enough.
  3. Any additional preferences can only be added in the checkout notes when placing your order, or emailed to us at Support@Luckysmell.com timely after the order is placed.
⏰️ When will my package be shipped?
  1. Confirmed orders with complete and correct information will typically be processed and shipped within 3–7 days since palcement.
  2. Once your order is dispatched, you will receive a shipping notification email with tracking details.
✈️ How long does shipping take?

Under normal customs clearance, most of our packages are delivered within 7-15 days, with the majority arriving around 10 days since shipped. 
Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.

🎥 When will my packing video be posted on Instagram or TikTok?

If you purchased a packing video, it is usually posted 15-25 days after your order.
As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!

🌏 How can I track my order?

When your order is shipped, our website will automatically send you an email with your tracking number and a link to track yourpackage.

You can find more details and instructions at https://luckysmell.com/shipping-policy

 
If you have any questions or need help with anything, please feel free to reach out — We are always here for you.
Thank you very much again for supporting Luckysmell. ❤️